Policies
Refunds:
Recorded Courses
- If the customer has not started the course, a full refund may be requested up to 30 days from the purchase date.
- If a customer starts and completes less than 25% of the course, a 50% refund may be requested up to 30 days from the purchase date.
- If more than 25% of the course has been completed, no refund will be issued.
Send all refund requests to [email protected].
All Other Purchases
Refunds for all other purchases including registration fees for webinars, in person workshops, other events, etc.:
- A customer may request a full refund up to the date of the event deadline. The request must be received by the event deadline date.
- No refunds will be issued for requests received after the event deadline.
Send all refund requests to [email protected].
Cancellations:
If an event is cancelled by Shirena Smith & JCE, a refund will be issued.
Recorded Course Access:
A purchased recorded course will be accessible for 30 days from date of purchase. The course must be completed during that time.
Contact Us
If you have any questions about these Polices, please contact us:
- By email: [email protected]
- By phone: 336-355-6918
